Jobs At ICC

Front Office Coordinator

The front office coordinator position will support the day-to-day operations of the ICC front desk, optimizing efficiency of the team and office. The ideal candidate is a detail-oriented, organized, team player who possesses strong customer service skills, loves the challenge of a fast-paced, dynamic environment, learns quickly on the job and works effectively with frequent interruptions.

Primary Responsibilities:

1. Front Desk

· Communication – Ensure the front desk team is always apprised of ICC events, programs and processes

· Operations – Responsibility for front desk area maintenance and operational processes

2. Membership Systems and Processes

· Member Management System – Knowledge and understanding of membership software and its applications

· Space Management – Manage all room allocations

. Registration – Manage classes and event registrations

· Membership Database – Manage our member database, prompt processing of new members and   cancellations and creation of membership cards

3. Customer Service

. Member Relationships – Effectively manage all member relationships including follow up on member cancellations, welcome calls to new members and setting up tours for new members

· Member Communication – Monitor and ensure prompt and efficient processing of member suggestions

4. Membership Building

· Membership Sales – Actively recruit new members and work with marketing to develop programs to increase membership

· Membership Retention –  Analyze reasons for attrition and develop programs to retain members

· Membership Benefits – Continuously develop membership benefits in response to member needs

· Membership Partners – Recruit partners who provide discounts etc to our members

Secondary Responsibilities:

1. Support of Internal Customers

· Coordination – Facilitating internal coordination between ICC’s various departments on events and classes

· Administration – Support staff with administrative duties

Qualifications:

· 2-3 years of experience in a customer service role.

· Excellent verbal and written skills

· Excellent organizational skills

· Working knowledge of Microsoft Excel, Word and PowerPoint

· Knowledge of an Indian language is an advantage

This is a part time position. opening Hours 6:15 am to 11 am (Tuesday,Thursday,Saturday & Sunday) If you are interested to apply, email your resume to shanthia@indiacc.org.