New Jobs Openings @ ICC


Front Office Coordinator

The front office coordinator position will support the day-to-day operations of the ICC front desk, optimizing efficiency of the team and office. The ideal candidate is a detail-oriented, organized, team player who possesses strong customer service skills, loves the challenge of a fast-paced, dynamic environment, learns quickly on the job and works effectively with frequent interruptions.

Primary Responsibilities:

1. Front Desk  

Communication - Ensure the front desk team is always apprised of ICC events, programs and processes

Operations - Responsibility for front desk area maintenance and operational processes

2. Membership Systems and Processes

Member Management System - Knowledge and understanding of membership software and its applications

 

Space Management - Manage all room allocations

Registration - Manage classes and event registrations

 

Membership Database - Manage our member database, prompt processing of new members  and cancellations and creation of membership cards

3. Customer Service

Member Relationships - Effectively manage all member relationships including follow up on member cancellations, welcome calls to new members and setting up tours for new members

Member Communication - Monitor and ensure prompt and efficient processing of member suggestions  

4. Membership Building

Membership Sales - Actively recruit new members and work with marketing to develop programs to increase membership

Membership Retention -  Analyze reasons for attrition and develop programs to retain members

Membership Benefits - Continuously develop membership benefits in response to member needs

Membership Partners - Recruit partners who provide discounts etc to our members

Secondary Responsibilities:

1. Support of Internal Customers

Coordination - Facilitating internal coordination between ICC’s various departments on events and classes

Administration - Support staff with administrative duties

Qualifications:

2-3 years of experience in a customer service role.

Excellent verbal and written skills

Excellent organizational skills

Working knowledge of Microsoft Excel, Word and PowerPoint

Knowledge of an Indian language is an advantage

This is a part time position. Schedule will be flexible and will include weekday evenings & weekends.

 

If you are interested to apply for the position, email your resume to shanthia@indiacc.org